Promptus Inc Electronic Hardware | Shipping and Return Policy | Promptus is the nation's leading suppliers

Shipping and Receiving

Shipping and Handling:
 
COD Minimum Orders: $50.00 plus shipping charges.
Open Account Orders: $50.00 plus shipping charges.
Credit Card Orders: For your convenience, we accept VISA, MasterCard and American Express. You will be billed for mechanize and freight when parts are shipped.
Credit and Terms: In cases where credit is established Promptus Electronic Hardware terms are: 1%-10/Net-30. However, all new accounts are subject to approval by the Promptus Electronic Hardware Credit Department.
 
International Shipping: All export orders are payable in US dollars. Minimum order $150.00 plus shipping.
 
Customs and Duties 
 
General
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. 
 
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.   
 
For more information on customs and duties charges, please contact your local customs office.
 
Canadian Customers
GST (Goods & Services Tax) and PST (Provincial Sales Tax) vary based on the province to which your order is shipped and on its value. The duty is determined by the value of the merchandise and its place of origin.
 
Goods that are entirely made in the USA will be duty free, but still subject to GST/PST.
 
You can find additional info at www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency), www.cbsa-asfc.gc.ca (Border Services Agency), or by calling toll free (from within Canada) 
1-800-461-99991-800-461-9999.  If you are outside of Canada, please call 1-204-983-35001-204-983-3500 or 1-506-636-50641-506-636-5064.
 
Small Charge Verification
International credit cards may require a specialized procedure that assists us in verifying cardholder identity. By placing an order on Promptusinc.com, you agree to a possible small, refundable charge for such verification. 
 
The Small Charge Verification procedure works like this:
If we require further verification, we will email you to verify and confirm your order and you can follow the link and instructions provided.
We will charge a small sum to your credit card (usually under $3.00), which amount will be refunded immediately following verification.
You will need to check your credit card account to see how much was charged, and then let us know through the link provided in the verification email, e-mail sales@promptusinc.com
If your response matches the actual amount charged, we will ship your order within 1-2 business days after hearing from you.
All Promptus Electronic Hardware verification emails are secure and will come from the email address sales@promptusinc.com.
 
To help speed up the verification process, please respond promptly to our verification email.
 
If you have any further questions about our credit card verification procedure, please feel free to contact us at questions@promptusinc.com
 
Exchange Rates
 
All prices shown on Promptusinc.com are in U.S. dollars. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and promptusinc.com is not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee. 
 
 
Orders and Returns:
 
Return Policy:
 
All claims must be made within 15 days after receipt of material.All returns must be authorized by calling 1-800-847-7341 to obtain a return authorization number.
Credit will not be applied for used or modified parts.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 30% restocking fee for returned items that are not being exchanged and are not damaged.
 
Please repack the products carefully for the return trip to avoid damage in transit.
Products that have been opened, used or damaged in transit will not be accepting for return and will be returned to the customer.